First Thursday Webinars

On the first Thursday of each month members discuss a topic du jour, facilitated and sometimes introduced by another member or an outside speaker. Members will receive notices of upcoming webinars. Free for members. Inquire about membership.
   

October 3, 2024
3:00-4:00 PM Eastern

Climate-Smart Healthcare
From the dock to the OR, and everywhere in between, there are opportunities to decrease waste, reduce our carbon footprint and improve the bottom line. Diane Imrie, University of VT Health Network, will lead us.

Presentation and discussion

Members click here to register

September 11, 2024

Community Partnerships - Links to Recruiting and Retention
How can partnering with community organizations contribute to more stable staffing? The University of Pittsburgh Medical Center provided multiple examples from across their system.

Presentation and discussion

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August 1, 2024

The Future of Service Response
Overview of Cleveland Clinic's service response center, followed by discussion.

Discussion

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June 6, 2024

Dashboard Design
Discussion of how members build and use KPI dashboards. Presentations by UCLA and City of Hope.

Discussion

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May 2, 2024

Patient and Customer Feedback
How do we collect and process eal-time feedback on support services performance? Tim Woodward of Montefiore and his team shared their approach.

Presentation and discussion

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April 4, 2024

EVS Staffing
Members talked with each other about how they plan staffing levels, assign associates, and set performance goals.

Discussion

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March 6, 2024
(Wednesday)

Transport Staffing and Deployment
A member asked we discuss the challenges of staffing levels, sector assignments, reporting ratios, and appropriate turnaround time targets.

Discussion

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February 1, 2024

Sustainability and Waste Management
Memorial Sloan Kettering Cancer Center has a top-notch sustainability program with waste management as a central pillar. Shane Dunne, Associate Director, Sustainability, presented.

Presentation and discussion

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January 4, 2024

Laundry Study Planning
HSSF will coordinate a collaborative study of laundry management practices. Participants discussed data and topics they'd like to see collected.

Discussion

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December 7, 2023

Talking Trash: KPIs and Management Hacks
Participants discussed their waste management practices and the need for examples to learn from.

Discussion

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November 2, 2023

FNS Technology at Johns Hopkins
Presentation by Angelo Mojica, VP Food and Culinary Services

Presentation and discussion

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October 5, 2023

Engage the Community with Art
Bring local color to your workspaces

Presentation and discussion

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September 7, 2023

Go-To Metrics and Indicators
What metrics and indicators do you rely on? Daily, monthly, quarterly, annually?

Member discussion. Examples of dashboards.

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August 3, 2023

Laundry and Linen Management Practices
Registrants submitted in advance questions for others to answer about management practices.

Member discussion

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July 7, 2023

Managing Across Organizational Boundaries
How we communicate and coordinate among departments, across facilities, and up and down in our organizations. Simone Frerk presented UPMC's approach.

Member case study and discussion

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June 1, 2023

Managing Suppliers and Supply Chain Costs
We're all trying to hold the line on our budgets and FTEs in the face of rising costs. Matt Thompson, System Director for Support Services, UCHealth told us about their approach.

Facilitated member discussion

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May 4, 2023

Service Level Agreements
SLAs formalize the understanding of services to be delivered by support services departments and the internal customers receiving them. Who's using SLAs? How well do they work? How do you put them into practice? Participants discussed their experiences.

Facilitated member discussion

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April 6, 2023

Dealing with First Year Turnover
Turnover rates among frontline workers is high, especially in their first year. Members compared their experiences with turnover and discussed approaches to reducing it.

Facilitated member discussion

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March 2, 2023

Solutions for Tech-Challenged Employees
We continue to implement new and exciting mobile apps that enhance productivity and make work lives easier. But it's not easy for our associates with limited access to or familiarity with technology. How do we reduce these barriers?

Facilitated member discussion

No recording available
February 2, 2023

2023 Support Services Priorities
2022 was a trying year. What do we need and want to accomplish in 2023? Participants talked about their priorities and plans.

Facilitated member discussion

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January 5, 2023

Patient Service Request Technologies
From QR codes to patient video, new technologies are enabling patients to request services and get information.

Facilitated member discussion

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December 1, 2022

Personnel Safety and Security
In the light of recent acts of violence against healthcare workers, HSSF members talk about security measures and how to alleviate employees concerns about their safety.

Facilitated member discussion

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November 3, 2022

Keepers of the House
Dr. Neil Prose screens his documentary about EVS workers talking about their relationships with patients. 

Showing of film and discussion

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October 6, 2022

More with Less
Hospital finances are under intense pressure. How are support services leaders responding?

Facilitated member discussion

No recording available

September 1, 2022

Electric Hospital
Sustainability in new campus construction

Facilitated member discussion with introduction by Joe Brothman, Safety, Security, and Emergency Management Director, UC Irvine Health

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August 4, 2022

Joint Commission Encounters
What has The Joint Commission been emphasizing in surveys? How do we prepare for them?

Facilitated member discussion with introduction by Nidal Alammarri, Assistant Director for Clinical Engineering, UCLA Health

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July 7, 2022

Memorable Moments
Simple gestures front-line workers can make to delight patients

Facilitated member discussion with introduction by James Gramstad, Director Support Services, NewYork-Presbyterian

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June 1, 2022

From Support Services to the C-Suite
How do support services leaders rise to the highest levels of health system management?

Joanne Marqusee, Chief Integration Officer, Tufts Medicine
Diana Richardson, Chief Operations Officer, Tufts Medical Center

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May 5, 2022

Support Services Outlook
What priorities and objectives do support services leaders have for 2022 and beyond?

Facilitated discussion among members

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Apr 7, 2022

What Makes a Great Training Program? How do we help our employees thrive, from onboarding to survival to personal growth?

Gary Colpaert, VP Clinical and Support Services, Froedtert Hospital
Brian Rosenberg, Senior Operations Manager, EVS, Froedtert Hospital

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Mar 3, 2022

Application of Automation to Support Services
Discussion of ways technology can enhance support services operations

Dan Henroid – Director, Nutrition and Food Services, UCSF Health
Dan oversees what may be the largest fleet of Aethon TUGs in the country. He also dreams of and applies new technology to the patient experience.
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Feb 3, 2022

From Trauma to Growth: Skills to Develop Resilience in the Workplace

Jorge Cherbosque, PhD – Co-director, UCLA Staff & Faculty Counseling Center
Nan Levine-Mann, LCSW – Co-director, UCLA Staff & Faculty Counseling Center

 

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Jan 6, 2022

Sustainability at UCLA Health
UCLA Health’s anchor institution commitment, climate resiliency and justice strategies, as well as its leading reusable isolation gowns program and other zero waste initiatives.

James Evans, Sustainability Programs Manager, UCLA Health
Victor Mitry, Assistant Director Logistics, UCLA Health

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Dec 2, 2021

Standardizing Support Services Performance Across a System
UCHealth's initiative to implement common practices, policies, performance measures, and governance.

Rob Portwood, System VP of Support Services, UCHealth
Lajvanthi Sudhakar, Business Manager Support Services, UCHealth



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Nov 5, 2021

Visions for the Future of Food and Nutrition Services
Speakers share their views and plans.

Maggie Stefanek, Senior Director Enterprise Food and Nutrition Services, The Cleveland Clinic
Tim Sweitzer, Director, Food, Nutrition and Support Service Analytics, UPMC
Angelo Mojica, Vice President, Johns Hopkins Medicine
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