First Thursday Webinars

On the first Thursday of each month a member or outside speaker will kick us off by telling about a project or challenge on a topic du jour, followed by an open discussion. Members will receive notices of upcoming forums. Free for members. Click here to inquire about membership.
July 7, 2022

Memorable Moments
Simple gestures front-line workers can make to delight patients

Facilitated member discussion with introduction by James Gramstad, Director Support Services, NewYork-Presbyterian

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June 1, 2022

From Support Services to the C-Suite
How do support services leaders rise to the highest levels of health system management?

Joanne Marqusee, Chief Integration Officer, Tufts Medicine
Diana Richardson, Chief Operations Officer, Tufts Medical Center

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May 5, 2022
3-4 EST

Support Services Outlook
What priorities and objectives do support services leaders have for 2022 and beyond?

Facilitated discussion among members

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Apr 7, 2022
3-4 EST

What Makes a Great Training Program? How do we help our employees thrive, from onboarding to survival to personal growth?

Gary Colpaert, VP Clinical and Support Services, Froedtert Hospital
Brian Rosenberg, Senior Operations Manager, EVS, Froedtert Hospital

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Mar 3, 2022
3-4 EST

Application of Automation to Support Services
Discussion of ways technology can enhance support services operations

Dan Henroid – Director, Nutrition and Food Services, UCSF Health
Dan oversees what may be the largest fleet of Aethon TUGs in the country. He also dreams of and applies new technology to the patient experience.
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Feb 3, 2022
3-4 EST

From Trauma to Growth: Skills to Develop Resilience in the Workplace

Jorge Cherbosque, PhD – Co-director, UCLA Staff & Faculty Counseling Center
Nan Levine-Mann, LCSW – Co-director, UCLA Staff & Faculty Counseling Center


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Jan 6, 2022
3-4 EST

Sustainability at UCLA Health
UCLA Health’s anchor institution commitment, climate resiliency and justice strategies, as well as its leading reusable isolation gowns program and other zero waste initiatives.

James Evans, Sustainability Programs Manager, UCLA Health
Victor Mitry, Assistant Director Logistics, UCLA Health

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Dec 2, 2021

Standardizing Support Services Performance Across a System
UCHealth's initiative to implement common practices, policies, performance measures, and governance.

Rob Portwood, System VP of Support Services, UCHealth
Lajvanthi Sudhakar, Business Manager Support Services, UCHealth

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Nov 5, 2021
1-2pm EDT

Visions for the Future of Food and Nutrition Services
Speakers share their views and plans.

Maggie Stefanek, Senior Director Enterprise Food and Nutrition Services, The Cleveland Clinic
Tim Sweitzer, Director, Food, Nutrition and Support Service Analytics, UPMC
Angelo Mojica, Vice President, Johns Hopkins Medicine
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Future First Thursday Webinars:      
Jul 7, 2022      
Aug 4, 2022      
Sep 1, 2022